Orders related questions and answers.

If your payment fails, please check your payment details and try again. If the issue persists, contact your bank or payment provider for assistance. Alternatively, you can choose a different payment method available on our website.
Unfortunately, no. You can place a new order for additional items. Though if your first order has not shipped by the time you place your new order then we can ship both the orders together on your request.
If your payment fails but your account is debited, banks usually reverse the payment within 7 business days. The timeline can vary by bank. If your bank indicates otherwise, please contact us. If we receive the payment, we will initiate a refund within 3 days upon request. Refund timelines are:
  • Net Banking: 2-4 business days
Your order will be delivered to your doorstep by trusted courier or transport companies. You can check the available "Shipping Methods" here.
Yes, we accept orders over the phone only from the customers in India. Payment can be made via Advance Cash (Delhi Office), Advance Cheque Payment, UPI or Net Banking (Axis Bank), Stripe (Credit or Debit Card). International customers can only make their orders online through our website.
You'll receive a confirmation email from Sketches.in once your order is successfully placed. This email will contain all the details of your order. You can also view your order details under My Account -> My Orders if you placed the order online.
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