Account

Is my personal information secure?

Sketches2024-06-28T14:50:11+05:30Yes, we take your privacy seriously. Your personal information is encrypted and stored securely. We do not share your information with third parties without your consent, except as required for order fulfillment and legal purposes. You can read our "Privacy Policy" here.

I’m having trouble logging into my account. What should I do?

Sketches2024-06-28T14:48:36+05:30If you are having trouble logging in, first ensure you are using the correct email address and password. If you forgot your password, use the "Forgot Password" link to reset it. For other issues, contact "Customer Support" for assistance.

How do I track my orders?

Sketches2024-06-28T14:46:39+05:30Once logged in, go to the "Orders" section in your account. You will see a list of your orders with status updates. Click on an order to view detailed tracking information if  available. You can also "Track Your Order" by using your "Order ID" and "Billing Email".

Can I delete my account?

Sketches2024-06-28T14:41:58+05:30Yes, you can usually delete your account by contacting customer support or through the account settings. Deleting your account may result in losing access to order history and saved preferences permanently.

How do I change my password?

Sketches2024-06-28T14:39:50+05:30Log into your account, go to the "Account Settings" or "Change Password" section. Enter your current password and then enter your new password. Click on the "Save" or "Update" button to change your password.

Can I update my account information?

Sketches2024-06-28T14:36:01+05:30Yes, you can update your account information such as name, email address, shipping addresses, and contact details. Log into your account, go to the "My Account" or "Account Settings" section, and select the information you wish to update.