How do I know if my refund request is approved?

For refund please contact our support team with your Order Invoice and unboxing video (where its applicable). Our team will investigate your refund claim. Once your claim is approved, the refund will be initiated. Refund processing time takes 3 to 7 days.

To claim refund please provide the following information.

  • Order Email
  • Order Invoice
  • Unboxing Video (if items received in damaged condition)

Refund request will be approved if:

  • You provides valid inovice of your order.
  • The shipping company confirms the loss of the package where you are not at fault.
  • The items delivered are damaged and you have provided the required unboxing video.
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